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Support
We're here to help. Most messages get a reply within one business day.
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Email us
The fastest way to reach us. Include screenshots and the affected booking or customer if you can.
support@shinesuite.appCommon questions
A customer didn't get their confirmation email.
Ask them to check their spam folder. If it's still missing, email us the booking ID and we'll investigate delivery logs.
I need to change my business email or owner address.
Update it from Settings. If your login email changed, email us so we can update the account.
How do I cancel my account?
Email support@shinesuite.app from your account email and we'll take care of it. Export anything you want to keep first.
Found a bug or have a feature request?
Use the Feedback button in the nav, or email us directly. Screenshots and steps to reproduce help a lot.